Itelligence, one of the leading SAP channel partners, has announced
it has achieved Partner Center of Expertise certification from SAP.
Following an extensive audit of its service and support organization,
itelligence has been verified as offering support to its customers in
accordance with SAP's current technical and organizational standards.
The
Partner Center of Expertise certification is a support center
certification offered by the SAP Active Global Support organization,
supported by SAP's Partner Services Delivery team. It covers a channel
partner's entire support center, including support staff, support
processes and infrastructure. Certification validates that a channel
partner's support organization fulfills the minimum requirements needed
to provide high-quality support services to its customers for SAP
Business All-in-One and SAP BusinessObjects solutions. The
certification will become mandatory for all partners selling, providing
and delivering compliant customer support processes.
"Achieving this certification is a key differentiator in the marketplace for itelligence," said Brad Wolfe,
senior vice president for customer service and support for itelligence.
"It clearly shows that our support operations and services in support
of SAP solutions comply with SAP standards. As such, our customers can
be confident that they are receiving high-quality support of their
implementations of SAP solutions."
Through
itelligence's certification, customers benefit from a number of key
features, including expert and continuous knowledge transfer by SAP; a
single point of contact that provides consistent service for the
duration of support; service based on a maintenance contract; and high
global standards in data security that allows itelligence to structure
the kind of service that customers have come to expect on a global
scale.
To
qualify for this certification, itelligence uses SAP Solution Manager
as a key element of its support infrastructure, and 300 of its support
consultants are SAP-certified. Partner Center of Expertise certification
is valid for two years. As one of SAP's largest partners in the world
with reliable, deeply skilled experts and a 20-year history of success,
itelligence meets the managed hosting and support needs of more than 600
companies and 90,000 users around the globe.
