Red Commerce - SAP Experts Delivered

A Change Management Two Part Special

Posted by: Emmanuelle Blons 21 Jan 10 - 10:30AM  | Emmanuelle Blons


Change Resistance? Understand Why …

Resistance is an inevitable response to any major change. Individuals naturally rush to defend the status quo if they feel their security or statuses are threatened.

Here are the major reasons why managers and employees resist change…

The top-reasons for managers’ resistance:
  • Loss of power
  • Overload
  • Lack awareness of needs
  • Unprepared to operate in the future state
  • Fear of uncertainty

The top-reasons for employees’ resistance:
  • Lack awareness of need
  • Fear of job loss
  • Lack of the required skills or knowledge
  • Comfort with the status quo
  • Must do more with less
So, before any change action, think about why your people would resist to change.. and prepare your action plan!

Sources: Thanks to Isabelle & Guillaume
Image: Flickr, alshepmcr




Developing Managers as Change Agents

Managers are important allies in times of change. They have the proximity to and relationships with employees that are critical for building support and navigating resistance in times of change.

But many managers are not being provided the skills and tools they need to become change agent. As a matter of fact being a great manager and being a great change leader are two different things.

Managers must first be on board with a change before they can lead their direct reports through the change.

Here are some tips to develop your manager as Change Agent:
  • Get them on board - managers have to go through their own change process before supporting their direct reports.
  • Explain to them clearly what you expect from them.
  • Build competencies - "leading change" is a competency that can be developed
  • Provide tools - including change methodology, impact assessment template, roles description.
  • Provide support - help managers  succeed at leading change
Image : Flickr Time for change, David Reece
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1 comment
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The biggest source of resistance to change on the part of employees is they aren't involved. People resist change far less than they resist being changed. A lot of what is in the post is 'best practice' in the area of change management. One thing that you might want to add in preparing change leaders is the marathon effect that William Bridges describes. Basically it boils down to a leader deciding on a change and spreading the word to a previously unaware employee group. He then wonders why they don't buy into it. It is because the leader had the time to go over the change, pass through transition and ended up, over time, embracing the change. The leader can not forget that employees have to do the same as well.
Posted by: John Gancz, Date 24 February 2010, 09:01PM

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